Akuntabilitas Regulatif Dalam Tata Kelola Program Keluarga Harapan: Antara Transparansi Prosedural Dan Responsivitas Substantif

Abstract

Regulatory accountability in the family hope program (PKH) as a conditionality-based social protection instrument places the tension between procedural transparency and substantive responsiveness at the center of its governance framework. Through a qualitative approach based on policy analysis, in-depth interviews with social facilitators, and case studies in several regions, this study finds that the dominance of procedural orientation tends to produce a compliance trap, in which bureaucratic actors are more oriented toward fulfilling administrative indicators than toward actual welfare outcomes, thus necessitating a recalibration from compliance-based control logic toward result-based learning logic that enables the integration of procedural standardization and contextual flexibility. To address this issue, two alternative solutions may be considered: first, the implementation of sticker-labeling policy on the homes of benefit recipients as a visual identifier supporting transparency and distribution oversight; second, the strengthening of social assistance administrative digitalization through the optimization of the DTKS and SIKS-NG systems to accelerate verification processes, reduce data duplication, and significantly shorten the disbursement time of assistance.