Pengukuran Kepuasan Pengguna Terhadap Modul Final Project Pada Sipintar Universitas Negeri Surabaya Menggunakan Metode End-User Computing Satisfaction (EUCS)

Abstract

The Final Project module of SIPINTAR is an academic information system developed by Universitas Negeri Surabaya to support the management and monitoring of students' final project processes. Considering its important role in supporting academic activities, an evaluation is required to examine the influence of the End-User Computing Satisfaction (EUCS) dimensions on User Satisfaction. This study aims to analyze the influence of the Content, Accuracy, Format, Ease of Use, and Timeliness dimensions on User Satisfaction among students, lecturers, and heads of study programs. This study employed a quantitative approach using a survey method. Data were collected through questionnaires distributed to 160 respondents, consisting of 100 students, 30 lecturers, and 30 heads of study programs. The data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method with SmartPLS 4 software. Prior to hypothesis testing, the measurement model was evaluated through validity and reliability tests to ensure the quality of the research instruments. The results of the structural model analysis indicate that the influence of the EUCS dimensions on User Satisfaction differs across respondent groups. Among students, only the Content dimension has a positive and significant effect on User Satisfaction. Among lecturers, the Accuracy and Format dimensions have positive and significant effects on User Satisfaction. Meanwhile, among heads of study programs, all EUCS dimensions, namely Content, Accuracy, Format, Ease of Use, and Timeliness, have positive and significant effects on User Satisfaction. The findings of this study are expected to provide input for the further development of the SIPINTAR Final Project module based on the analysis results for each user group.